Hongo theme support covers a complete getting started setup related to theme. All theme related questions or bugs or issues that occur while using the theme can be solved by Hongo theme. Customization is any work that you need to be done to the theme. This also not covers the complete scope of support.
However, if you need any add on customization services, we can provide to you as per your requirements. We have unique offerings and can provide the services you need to customize your theme. Click the here to go to the theme customization page.