While installing WordPress and brand new theme, you may face common installation issues and they are very disappointing. To know more about common issues and solutions to solve theme, consider this article before creating a new support ticket.
Overview
- WordPress Theme Installer Tells, “Are You Sure You Want To Do This?”
- White Screen Issue After Installing Theme
- 500 Internal Server Error
- Custom Permalinks Return 404 Errors
WordPress Theme Installer Tells, “Are You Sure You Want To Do This?”
To solve this problem, you need to follow below steps :
- You can get your web host to increase your PHP limits so a larger zip file is allowed to be uploaded. They will know which limits to set if you explain the issue.
- You can upload your theme via FTP. To know more about this Click here.
- Along with these, make sure you use recommended PHP Configuration Limits. To know more about this Click here.
White Screen Issue After Installing Theme
When you install the theme and activate it, after this, you see nothing other than “a blank screen” or “a white screen”, please read following information. Before you continue to read on, it is vital to understand what is the blank or white screen. It is often referred as the “dead screen or screen of death”. In simple words, you can not find displaying errors that cause problems.
While attempting to diagnose a white screen condition consider what you did before it occurred:
Have you installed an upgraded version of WordPress, and did you check to see if the white screen occurred before you installed and activated your theme?
Did you install any plugins prior to installing the theme?
There are several causes for this condition and most of these occur with Plugins, theme and by other causes.
Plugins
When you experience a white screen issue after activating Hongo theme, there is a problem with a plugin which is in conflict with the theme. So, to solve plugin issue, try the following:
Whenever you access the admin area of your site but you face white screen issue on the front end then again login to your admin section and deactivated all plugins. Once, you complete this step, check site’s front end again. If it is visible to you then you have a plugin conflict. So, after deactivation, start installing plugins one-by-one. If face the same issue again on the front end pages, you will identify that last plugin that you have activated would be conflict. Thus, deactivate it again and continue with remaining plugins one-by-one.
If incase, you are experiencing a white screen issue in both front end and back end admin area then you have to access your site through an FTP client. To resolve this, you can apply a little trick is to rename your /wp-content/plugins folder with temporary name like “plugins.bak” because it will make WordPress to ignore your plugins. After this step, again check back-end and front-end to see if this resolves the problem or not. If it does then log in again to your admin panel and change your plugin folder name “plugins.bak” to plugins and after deactivate all plugins through admin page.
Themes
When you did not complete the process of transferring all files, a white screen issue occur while uploading Hongo theme. The main reason behind is the corrupted theme files or else you have set PHP configuration memory limits too low. To resolve this, try following:
If it is possible to access your admin page then disable all plugins as described above and change the theme to WordPress default theme. After this, check again and see if this resolves the problem or not? If yes, try reinstalling the theme by removing old copy in /wp-content/themes/ and install a fresh copy. It is always recommend to install via FTP to ignore any errors.
Another issue occurs when you cannot access your admin area then it is better to use an FTP client to access your site. Before doing that, disable all plugins and delete entire theme. This will force WordPress to use the default theme. After this, see the problem does occur or not. If not, install a copy of Hongo theme via FTP and activate it.
In some scenario, you might suffering with a web server configuration that is set with PHP memory limits too low which may cause the blank screen condition. So, to avoid it, kindly check with your web hosting service and ask them to increase your PHP memory_limit to at least 64 megabytes where 128 megabytes is always recommended.
Other Causes
Blank space in functions.php – It is very easy to do if you modify the file. This is easy to do if you’ve been modifying the file. A better way to check current file and replace with the unchanged version of the file to see if the site works or not.
Blank line in wp-config.php – It causes the white screen or a blank screen when you see a blank line at the start of this file. Thus, for the solution, you should check for the extra spaces at the end.
File Permissions – You need to make sure about all the directories that are set with approval of 755 and the other files 644.
Tips : Before creating a new ticket, it is better to check your error logs. Because the server logs show the exact cause in PHP function. Also, if you run a PHP validator on the code prior to saving will catch certain simple mistakes.
500 Internal Server Error
When you have just installed the WordPress or a plugin or a theme and you experience 500 internal server error then read this article as it will help you to identify errors in the most simplest way. So, don’t panic as all errors can be fixed.
In most of the cases, there are four major reasons behind errors in WordPress:
- Incorrect web server configuration
- Incorrect folder/file permissions
- Corrupt files or files that contain errors in code
- PHP memory limits set too low
Incorrect Web Server Configuration
When your web server whether it can be IIS or Apache is designed with incorrect directives, they may cause 500 errors to occur. So that you will require to get your web host that help you by diagnosis and fix the problem.
Incorrect Folder/File Permissions
You have to set file permission at 755 for folders and 644 for files. If you do so, you may not find any error.
Corrupt Files Or Files That Contain Errors In Code
The only way to resolve this query is to reinstall WordPress. If it is related to plugin then it is better to deactivate all plugins and active them again. And if corrupt files error related to theme then first, delete theme from WordPress and reinstall it with care.
PHP Memory Limits Set Too Low
To resolve this issue, you should get your web host to increase your PHP limits. Or else, you can also upload theme via FTP client to avoid this error.
Make sure you use recommended PHP Configuration Limits. To know more about this Click here.
Custom Permalinks Return 404 Errors
If you are facing 404 error while accessing pages and site, refer below information.
Symptoms
For example, if you are getting error like: just setup WordPress installation and Hongo theme. For that I went into WP Admin > Settings > Permalinks and selected something other than the default option. But now when I try and navigate to a page, it just returns a generic “404 Error – Page not found” message. What gives?
Causes
First and foremost, the theme is not responsible for this type of error. The main problem is with WordPress installation or else web server configuration.
Look at the list below that can cause error to happen:
- Apache II mod_rewrite module is not being loaded by your web server.
- Your WordPress .htaccess file is missing or not writeable by the web server.
- Apache II is configured to disallow overrides by your .htaccess file.
Solutions
Make sure that mod_rewrite is installed and enabled on your Apache II web server, and also make sure that the web server allows your .htaccess file to override the server directory configuration.
Set permissions on your .htaccess file that allows your web server to write to the file – CHMOD 666.
Go back and set your permalinks option to the “default” option and save the change. Then, set it to something other than the default and save the change.
If your .htaccess file is writeable by the web server, it will contain new directives that sets rewrite rules for your custom permalink option.
If it is not writeable, you will see a message below your permalinks screen that contains the rule set you need to add manually into your .htaccess file, save it, and upload it back to the WordPress installation folder.
Check to see if you can navigate from your front page menu links without error.